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Re: Breaking your contract with VM.
Quote:
Originally Posted by RichardCoulter
Because they are in business to make money and customer retention is an important tool to achieve this.
I'll be speaking to a friend from my University days about this tomorrow at a charity function tomorrow (he's a manager at VM).
Thank you 
Chad has had repeated deals from Sky since leaving VM and has now received an email saying that he can have 50% off for five years with no contract. He doesn't even have to call up to take the offer, they will assume he wants it unless he says otherwise.
What a stark contrast to my call to VM call earlier. I wasn't offered anything to reflect the unusable TiVo, no workarounds were offered and they didn't even mention that a new box was 'coming Soon'. |
But the customer has to be profitable - if the only way to keep a customer is to lose money on the transaction, that is not a sustainable business option.
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