[RichardCoulter]

Originally Posted by pip08456

Why should they care, you wanted to leave and they've let you. What's the problem?

Because they are in business to make money and customer retention is an important tool to achieve this.

I'll be speaking to a friend from my University days about this tomorrow at a charity function tomorrow (he's a manager at VM).

Originally Posted by Inactive Digital

You've just missed a great offer via MoneySavingExpert, but you can get 50% off TV for 12 months via this link http://www.sky.com/shop/offers/switch-to-sky

Thank you

Chad has had repeated deals from Sky since leaving VM and has now received an email saying that he can have 50% off for five years with no contract. He doesn't even have to call up to take the offer, they will assume he wants it unless he says otherwise.

What a stark contrast to my call to VM call earlier. I wasn't offered anything to reflect the unusable TiVo, no workarounds were offered and they didn't even mention that a new box was 'coming Soon'.