Cable Forum - View Single Post - Vodafone hit by multimillion-pound fine over litany of failures

Scary · 26-10-2016, 10:05

i used to work for Vodafone a couple of years ago then they shut down the site i worked at and moved it to south Africa. thats where the problems started as when a customer rang the agent would say to them is this your name is this your address and password instead of the customer giving the data protection answer, they failed DPA so badly that Vodafone shut the site down after 3 months.

The new system they got a new system called siebel they worked on it at my site, when they shut our site down all the people on the team were fired and they deleted a years worth of data that solved all the issues they have now, all the people that worked on it now work with me at Pearson VUE.

the system was not ready to be rolled out Vodafone new this but as they spent over 1 billion on it they had no choice, they could have just stuck with Crystal and non of this wouldn't have happened.

Vodafone was a great company to work for and when i worked there they did care about the customers as a manager i drove my team to give the best service to each customer, they have now lost that drive, they get that many complaints now because of the billing issues and customer service the managers can't keep up, i have spoken to a few friends of mine who are managers that still work for them who said they have a full complaints team now and they can't handle the shear volume of calls.

26-10-2016, 10:05	#9
Scary Inactive Join Date: Jan 2011 Location: in my own little world in fairy land Age: 45 Services: Size XL 120mg BB Tivo box v+ box Posts: 350	Re: Vodafone hit by multimillion-pound fine over litany of failures i used to work for Vodafone a couple of years ago then they shut down the site i worked at and moved it to south Africa. thats where the problems started as when a customer rang the agent would say to them is this your name is this your address and password instead of the customer giving the data protection answer, they failed DPA so badly that Vodafone shut the site down after 3 months. The new system they got a new system called siebel they worked on it at my site, when they shut our site down all the people on the team were fired and they deleted a years worth of data that solved all the issues they have now, all the people that worked on it now work with me at Pearson VUE. the system was not ready to be rolled out Vodafone new this but as they spent over 1 billion on it they had no choice, they could have just stuck with Crystal and non of this wouldn't have happened. Vodafone was a great company to work for and when i worked there they did care about the customers as a manager i drove my team to give the best service to each customer, they have now lost that drive, they get that many complaints now because of the billing issues and customer service the managers can't keep up, i have spoken to a few friends of mine who are managers that still work for them who said they have a full complaints team now and they can't handle the shear volume of calls.