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Re: I thought that Customer Service for VM was bad
I quite often help out on the BT Customer forum and am appaulled by some of the excuses, delaying tactics and outright lies customers suffer at the hands of offshore CS.
Like the VM forum the BT "mods" are only a small specialised team (some of whom I met a couple of years ago). They are snowed under at times trying to get problems sorted out which offshore could've done quite easily.
Last edited by pip08456; 25-10-2016 at 21:52.
Reason: correct typo
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