Cable Forum - View Single Post - 150M Repeated Cut-outs. What info can I collect to convince Virgin of the problem?

**Damien** · 19-10-2016, 10:31

Grrr so a week and a bit after putting the Superhub in router mode I am still getting poor performance and cut-outs. The only clue I am getting is that the wi-fi itself it dodgy during thse cut outs which makes me think it might be a problem with the hub?

Repeated calls to Virgin aren't helping either. They can't find anything wrong and tell me to do a reboot or whatever. Bizarrely my computer also takes ages to connect to the network when it joined just fine on my old wireless router....

19-10-2016, 10:31	#31
Damien Remoaner Cable Forum Mod Join Date: Mar 2004 Posts: 32,942	Re: Repeated Cut-outs. What info can I collect to convince Virgin of the problem? Grrr so a week and a bit after putting the Superhub in router mode I am still getting poor performance and cut-outs. The only clue I am getting is that the wi-fi itself it dodgy during thse cut outs which makes me think it might be a problem with the hub? Repeated calls to Virgin aren't helping either. They can't find anything wrong and tell me to do a reboot or whatever. Bizarrely my computer also takes ages to connect to the network when it joined just fine on my old wireless router....