Quote:
Originally Posted by Jon22
Are you by any chance using modem mode (guessing its a SH3?) and on an Arris CMTS?
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I am using modem mode. It's the latest Superhub? I have no idea what the last thing is.
---------- Post added at 22:08 ---------- Previous post was at 22:07 ----------
Quote:
Originally Posted by Kabaal
Is it dropping for a minute or two roughly hourly? If so i had that happen recently and was caused by an update to the CMTS resulting in everyone in the area with a SH2 having the problem. Changing to a SH3 fixed it.
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It's drops for a minute or two. I'll try and time the cut-outs. Hourly might make sense.
---------- Post added at 22:09 ---------- Previous post was at 22:08 ----------
Quote:
Originally Posted by Hugh
I had the same problem for about six weeks - had 3 engineers out, and the SH2AC replaced on the 2nd visit.
On the 3rd visit, I insisted he talked to the network techs, who found I had a high rate of FEC errors (around 20%), which basically borks the connection.
I was told it was a localised problem, and would be resolved as a low priority task - after about 6 weeks it appears to be OK now (I got a refund on my BB for the six weeks).
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I'll phone them again then. Just want to collect as much information as possible to help them diagnose the fault. When I called previously they did mention vague 'issues in the area' but no more information and that was a month ago.