Cable Forum - View Single Post - 150M Repeated Cut-outs. What info can I collect to convince Virgin of the problem?

**Hugh** · 10-10-2016, 21:06

I had the same problem for about six weeks - had 3 engineers out, and the SH2AC replaced on the 2nd visit.

On the 3rd visit, I insisted he talked to the network techs, who found I had a high rate of FEC errors (around 20%), which basically borks the connection.

I was told it was a localised problem, and would be resolved as a low priority task - after about 6 weeks it appears to be OK now (I got a refund on my BB for the six weeks).

10-10-2016, 21:06	#4
Hugh laeva recumbens anguis Cable Forum Mod Join Date: Jun 2006 Age: 69 Services: Premiere Collection Posts: 44,404	Re: Repeated Cut-outs. What info can I collect to convince Virgin of the problem? I had the same problem for about six weeks - had 3 engineers out, and the SH2AC replaced on the 2nd visit. On the 3rd visit, I insisted he talked to the network techs, who found I had a high rate of FEC errors (around 20%), which basically borks the connection. I was told it was a localised problem, and would be resolved as a low priority task - after about 6 weeks it appears to be OK now (I got a refund on my BB for the six weeks). __________________ Thank you for calling the Abyss. If you have called to scream, please press 1 to be transferred to the Void, or press 2 to begin your stare. If my post is in bold and this colour, it's a Moderator Request.