Cable Forum - View Single Post - 150M Repeated Cut-outs. What info can I collect to convince Virgin of the problem?

Kabaal · 10-10-2016, 21:05

Is it dropping for a minute or two roughly hourly? If so i had that happen recently and was caused by an update to the CMTS resulting in everyone in the area with a SH2 having the problem. Changing to a SH3 fixed it.

10-10-2016, 21:05	#3
Kabaal Inactive Join Date: Mar 2010 Location: Over there Posts: 1,096	Re: Repeated Cut-outs. What info can I collect to convince Virgin of the problem? Is it dropping for a minute or two roughly hourly? If so i had that happen recently and was caused by an update to the CMTS resulting in everyone in the area with a SH2 having the problem. Changing to a SH3 fixed it.