I have been getting constant cut-outs of the internet, multiple times a day, for weeks now. Virgin sent out an engineer a while back who couldn't find anything wrong other than fixing speed issues I had but the cut-outs remain.
I wondered if there is any information I should collect every time one of these cut-outs happen to give more help to Virgin and/or the engineer?
At the moment these are my downstream levels:
Quote:
Downstream bonded channels
Channel Frequency(Hz) Power (dBmV) SNR(dB) Modulation Channel ID
1 298750000 4.8 36.3 256 qam 13
2 322750000 3.2 36.6 256 qam 16
3 314750000 3.7 36.6 256 qam 15
4 306750000 4.5 36.6 256 qam 14
5 290750000 4.4 36.6 256 qam 12
6 282750000 4.3 37.3 256 qam 11
7 274750000 4.5 36.6 256 qam 10
8 266750000 4.3 36.6 256 qam 9
9 258750000 4.1 36.3 256 qam 8
10 250750000 4.6 36.6 256 qam 7
11 242750000 5.5 37.3 256 qam 6
12 234750000 5.4 37.6 256 qam 5
13 226750000 5.4 37.3 256 qam 4
14 218750000 5.5 37.3 256 qam 3
15 210750000 5.6 37.6 256 qam 2
16 202750000 5.5 37.3 256 qam 1
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and upsteam:
Quote:
Upstream bonded channels
Channel ID Frequency(Hz) Modulation Power (dBmV) Mode Channel Bandwidth(Hz) Symbol Rate (ksps)
10 39400000 ATDMA 35.5 16 qam 6400000 5120
9 46200000 ATDMA 35.8 16 qam 6400000 5120
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When I look at the network log I get a lot of:
- No Ranging Response received - T3 time-out;
- Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received
but not sure if that's anything.