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JoelTheSuperior · 09-10-2016, 23:42

Feel like I should probably post here, having been fairly active on here in the past.

I finally left Virgin Media. I switched to AAISP and I can't be happier.

The speed is lower, but it's consistent and the latency is considerably better. People talk about Virgin Media's contention issues like "oh well it drops to 150Mbps from 200Mbps so it's fine right?".

Trust me, that's not how it works at all. What I'm mostly amazed by is how my VDSL line (running at 60Mbps) seems to be far more capable of streaming on Twitch / YouTube than my Virgin Media service ever was. The service in general just works better, with less random inexplicable issues.

But the real reason I quit is simple - Virgin Media customer service is utterly useless and after having over 2 weeks of no broadband from Virgin Media and having dealt with their useless customer service who could do nothing but book an engineer for dates far into the future I left.

I'm aware that there are *some* good customer service reps at Virgin Media, or rather, I'd like to believe that, but I was never able to reach anything close to one. That and it seems that if there's ever contention issues with Virgin Media, well quite frankly I'm not convinced they ever actually get fixed long term.

The VM service did resume eventually, but by that point I was a happy AAISP user. That and it doesn't help that it's not the first time the connection has gone down inexplicably, for hours or even days.

I wouldn't say everyone should make this switch - if you're happy with Virgin Media, that's fantastic, but if not you should definitely consider the other options out there. It's so incredibly refreshing to deal with a company with such excellent customer service who don't treat you like an idiot when there's a fault.

Oh also it's lovely to be with an ISP that sticks with their principles - no filtering, no traffic management or throttling anywhere on their network. Lovely.

I'm pretty sure Qtx's graph is one hell of an anomaly - during the 5 years I was with VM my connection was nothing even remotely like that. Jitter all the way across the sky.

09-10-2016, 23:42	#28
JoelTheSuperior Inactive Join Date: Jul 2015 Posts: 17	Re: Left Virgin 4 years ago... Feel like I should probably post here, having been fairly active on here in the past. I finally left Virgin Media. I switched to AAISP and I can't be happier. The speed is lower, but it's consistent and the latency is considerably better. People talk about Virgin Media's contention issues like "oh well it drops to 150Mbps from 200Mbps so it's fine right?". Trust me, that's not how it works at all. What I'm mostly amazed by is how my VDSL line (running at 60Mbps) seems to be far more capable of streaming on Twitch / YouTube than my Virgin Media service ever was. The service in general just works better, with less random inexplicable issues. But the real reason I quit is simple - Virgin Media customer service is utterly useless and after having over 2 weeks of no broadband from Virgin Media and having dealt with their useless customer service who could do nothing but book an engineer for dates far into the future I left. I'm aware that there are some good customer service reps at Virgin Media, or rather, I'd like to believe that, but I was never able to reach anything close to one. That and it seems that if there's ever contention issues with Virgin Media, well quite frankly I'm not convinced they ever actually get fixed long term. The VM service did resume eventually, but by that point I was a happy AAISP user. That and it doesn't help that it's not the first time the connection has gone down inexplicably, for hours or even days. I wouldn't say everyone should make this switch - if you're happy with Virgin Media, that's fantastic, but if not you should definitely consider the other options out there. It's so incredibly refreshing to deal with a company with such excellent customer service who don't treat you like an idiot when there's a fault. Oh also it's lovely to be with an ISP that sticks with their principles - no filtering, no traffic management or throttling anywhere on their network. Lovely. I'm pretty sure Qtx's graph is one hell of an anomaly - during the 5 years I was with VM my connection was nothing even remotely like that. Jitter all the way across the sky. Last edited by JoelTheSuperior; 09-10-2016 at 23:45.