[Stephen]

Well the benefits to ditching the inbuilt modem are that it was pretty rubbish and VM BB is a lot faster.

In regards to your moaning about the 30 min wait on the phone, that can be normal for call centres. Where I work is usually not too busy but the last few weeks we have seen a lot more customers calling and sometimes wait times have been 40 mins to over an hour. Yet there are over 200 staff on the phones. I imagine VM retentions have a much smaller staffing level.