Quote:
Originally Posted by denphone
No it certainly does not make it right so its up to the customer to barter for the best deal for themselves and their family IMO.
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That's certainly true. I rang retentions yesterday and spoke to a nice lady. I told her that I was concerned about the amount I was paying, and I was thinking about going to Sky. She told me there were some good offers at the moment. For the Full House package which I'm on plus HD channels., she offered me a reduction from £128 to £95 for 9 months then returning to normal price for the remaining three months. I of course accepted this good offer, but it got me thinking - why do some people ring retentions and have no luck at all in getting any reductions at all. Is it attitude, or are they just unlucky.