Quote:
Originally Posted by Adlam
I'm not one to complain but Virgin are really starting to push me now. I called up a month ago to negotiate deals for me and another for a member of the family and was told on both occasions the new deal would include the price increase. Both of us had the letter today so I thought I'd call up just to be safe and they are now claiming there is no record of this and I will see an increase of £3.50....
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They're very good at making promise they don't keep. The trouble is often the guys on the phone will say almost anything to get you to agree to something.