Quote:
Originally Posted by Bananaman_007
Shocking customer service by VM, i sent an email to the exec team and i never got a reply apart from we will be in touch. I tweeted them and was ignored, i left a message on the community message board and did get a reply saying they have up to 30 days to reply. Well Vm its been 30 days
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Quote:
Originally Posted by theone2k10
Your communication attempts pribably got lost in vms memos of what they will go crying to ofcom about next.
Liberty global have made vm a worse company imo and a embarrasment too, vm still owe me £152.50p i have got to pick up court papers this week to start proceedings, knowing vm they'll go crying to the courts accusing me of being unfair, i think over a year is more than fair especially when their ceo office doesn't respond to communications.
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Quote:
Originally Posted by Bananaman_007
I had a problem with my new modem and despite the phone stating a 3 minute queue I waited for well over 15 minutes to be told it's natural for a new modem to take 2 to 3 hours to update. Thanks VM would have been nice if you told me that in the information sent with the device
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Standards have certainly slipped since LG took over.
Quote:
Originally Posted by Paul M
As opposed to the pig ignorant way *some* members here talk about VM staff  |
I see no need for rudeness from anybody.