[RichardCoulter]

After the TiVo being so slow as to be unusable this afternoon, I decided enough was enough.

I first contacted faults who did the whole acting surprised routine, testing connections etc.

When I told him that I knew it was a widespread problem and unlikely to be my particular equipment, he admitted that there was a problem, said that he liked to check the individual box connections anyway (which is fair enough), apologised and started advising me to remove Suggestions.

I said that one of the USP of the TiVo was Suggestions, he said that it was the only known way to speed it up, that engineers are "working to deal with this complex fault" and that "no timescale could be given".

I said that I would like to cancel, he said that he would need to put me through to Cancellations- I was then met by a message saying that it would be at least 30 minutes before anybody could take my call!

I'm not sure if this is another tactic being used by VM to force customers to stay, or if the droves that are said to be cancelling is continuing.

This company is a joke since LG took over.

Is there any other way of cancelling apart from the phone?

Cheers.