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daveoc14 · 22-09-2016, 07:20

Yesterday I spoke to retentions and agreed a new deal for the coming year. I was on the big easy bundle and my broadband speed was upgraded to 70mb a year or more ago as part of the free speed upgrade. I'm now showing as on the M+ bundle, however my speed has reduced to 50mb.

I phoned retentions again this morning and they have told me that there is no longer a free upgrade and I am only on 50mb.

Is this right? I feel cheated!.

22-09-2016, 07:20	#1
daveoc14 cf.member Join Date: Nov 2013 Posts: 43	Speed Boost Reversed Yesterday I spoke to retentions and agreed a new deal for the coming year. I was on the big easy bundle and my broadband speed was upgraded to 70mb a year or more ago as part of the free speed upgrade. I'm now showing as on the M+ bundle, however my speed has reduced to 50mb. I phoned retentions again this morning and they have told me that there is no longer a free upgrade and I am only on 50mb. Is this right? I feel cheated!.