Quote:
Originally Posted by maatty
Yes I understand that hence why I did use multiple speed test websites and different scenarios to cover everything.
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Forget all about your home networking equipment (Which is good stuff!) and forget about anything to do with wireless. It's not Virgin's responsibility to check out your home network and anything after the hub is not their concern. You need to do a wired speed test from the hub - nothing else in the way and nothing wireless.
If I had a pound for every time someone was
absolutely completely sure it wasn't their equipment and it was
absolutely definitely Virgin's fault, I could retire early.
Note that I'm
not saying your equipment is at fault, just that Virgin gets that a lot and if you refuse to budge on it, they (quite rightfully in my opinion) will refuse to help you as it's not their responsibility. They need to see a speed test from your end, wired into the superhub, to diagnose a fault.