[Kabaal]

Something else the guy said that annoyed me was that I shouldn't even have had an engineer come out, much less got a hub 3 to fix it. He said that even though it's an issue that likely won't be fixed for 6 months the service status page is marked as a known issue and that they're working on it to stop the system allowing engineer call outs when people phone up. The only reason i managed to get oe to come out is that it's not allowed to show an ongoing fault for too long so gets marked as "fixed" then a new one reopened, only it stayed as marked fixed for 24 hours allowing the call center staff to book engineers in that period and the ones that were getting them out the next day before the status page changed again didn't get automatically cancelled. Thus him having 35 SH3's in his van and whole day filled with 35 jobs identical to his one at mine.

So basically the system is set up for this to leave people hanging for 6 months with no intention of helping them in the mean time. I'm just glad i got him and not another one that could have been a stickler for the rules and not gave me a hub 3.