Quote:
Originally Posted by vincerooney
i emailed the CEO and a member of his team called me. He was incredibly helpful. Looked at my account and told me what offers he could get for me. Told me how valued i was as a customer. Looked into loyalty discounts due to how long ive been with them. Pretty much reviewed everything for me to make sure i was getting the maximum from my package.
totally different attitude from retentions! it was like night and day!
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I have been waiting for a week for them to come back to me from the CEO office. They e-mailed to say they had my original e-mail and would be intouch to discuss, nowt. Time is ticking VM. My services are cut next Friday and if they fail to get to me before then i will be taking my business elsewhere. I can hold a grudge and both Sky and Vodafone are falling over themselves to get my broadband business