[denphone]

Originally Posted by vincerooney

i emailed the CEO and a member of his team called me. He was incredibly helpful. Looked at my account and told me what offers he could get for me. Told me how valued i was as a customer. Looked into loyalty discounts due to how long ive been with them. Pretty much reviewed everything for me to make sure i was getting the maximum from my package.

totally different attitude from retentions! it was like night and day!

l phoned retentions and they were polite and listened to me and then came back to me with a new deal which was very reasonable but obviously not everybody has the same experience it seems.