Quote:
Originally Posted by Bananaman_007
I have had a couple of discounts in the past and feel i am quite good as knowing the right things to say to trigger these discounts. Not this time looks like VM would rather get new customers at the expense of keeping the ones they have. Stupid idea in my book
|
i emailed the CEO and a member of his team called me. He was incredibly helpful. Looked at my account and told me what offers he could get for me. Told me how valued i was as a customer. Looked into loyalty discounts due to how long ive been with them. Pretty much reviewed everything for me to make sure i was getting the maximum from my package.
totally different attitude from retentions! it was like night and day!