Quote:
Originally Posted by Sirius
There are many reasons as to why i am thinking of downgrading my TV to SKY and one of them is that i spend a fair bit of time in my caravan during the year. Having Sky means i can take the settop with me in the caravan and use my sat dish for reception. I would keep the broadband as there is no one that can provide the level of service i expect from my broadband except VM.
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Never thought of doing that, what a good idea
---------- Post added at 22:12 ---------- Previous post was at 22:06 ----------
Quote:
Originally Posted by Inactive Digital
You seem to be confused about the reason for the ability to cancel penalty free - it's purely to do with the price rise. It has nothing to do with the launch of V6 or the performance of your current TiVo.
If you are happy to pay the increased price - which I assume you are as you don't mention otherwise in your posts - then your minimum term will continue as agreed and in terms of your ability to cancel/ the V6 launch or whatever your beef is, you won't be any further disadvantaged than if prices weren't increasing.
Virgin are actually being generous by allowing all their customer to leave penalty free - Sky have it written into their contracts that they can increase prices by up to 10% per year without offering customers the ability to cancel penalty free.
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Yes, I know. The two issues are relevant to my decision though as I have to either accept the price rise and not jump ship whilst I can and hope that the new TiVo works to an acceptable standard at a decent price or cancel during the permitted time.
If I don't cancel when I can and find that the new TiVo is not suitable (before or after installation), my only option is to break the contract.
I started this thread to try and ascertain what VM will try to do to recover the money.
---------- Post added at 22:17 ---------- Previous post was at 22:12 ----------
Quote:
Originally Posted by martyh
This has all been pointed out to him but richard being richard thinks he has the right to cancel his contract because of his slow tivo and cheat vm by "forbidding" bailiffs from his land and denying VM money that is rightfully theirs
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I care as much about VM as they care about their customers these days since the company was bought by Liberty Global.
Quote:
Originally Posted by vincerooney
the cancelation team are awful. i thought theyd be the people to chat to but its the CEO office who are the best. cancelation team kept going "do you want slower internet?"
and i kept saying well sky have got sky atlantic etc and i kept just being insulted over choosing sky over virgin media. ie i got nowt...
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Quote:
Originally Posted by Chad
As above this mirrors my experience. Looks like nothing has changed.
The experience with Virgin Media and SKY has been night and day. Everytime I've called SKY to cancel a service they've done everything they can to keep me. Reduced prices, free this, free that etc... Interestingly SKY have always told me on the phone I'm a valued customer and what can they do to keep me as a subscriber. No real negative chat about rival providers just a real feeling they don't want me to go. I've always recontracted on the terms I want. My deal has either matched or bettered the one i was on the year before. I pay less now for my SKY package than I did in 2013. Might not be a sold business model long term from SKY but hey I don't give a rats. Rather they're losing money than me. All I know is I'm getting the best deal possible that can't be bettered elsewhere.
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Quote:
Originally Posted by Bananaman_007
I have had a couple of discounts in the past and feel i am quite good as knowing the right things to say to trigger these discounts. Not this time looks like VM would rather get new customers at the expense of keeping the ones they have. Stupid idea in my book
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Looks like the new owners of VM have a "like it or lump it" attitude towards their customers.
I have made no secret of my dislike of Sky, but Chads post has cast new light on an obviously changed situation.