Quote:
Originally Posted by vincerooney
the cancelation team are awful. i thought theyd be the people to chat to but its the CEO office who are the best. cancelation team kept going "do you want slower internet?"
and i kept saying well sky have got sky atlantic etc and i kept just being insulted over choosing sky over virgin media. ie i got nowt...
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Pretty much the same tactics they used when I called to cancel my services over 3 years ago.
Quote:
Originally Posted by Bananaman_007
As i said no attempt was made to keep my custom. No offer of downgrading my package or broadband speed to save money just sure ill put your cancellation through i almost got the impression that the person i spoke to thought i was better off with Sky.
a few mins later i got a call from Virgin asking me to rate the service. The person was polite enough and did what i asked but i can't believe how willing they were to just let me go. I honestly felt like my custom did not matter after that call.
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As above this mirrors my experience. Looks like nothing has changed.
The experience with Virgin Media and SKY has been night and day. Everytime I've called SKY to cancel a service they've done everything they can to keep me. Reduced prices, free this, free that etc... Interestingly SKY have always told me on the phone I'm a valued customer and what can they do to keep me as a subscriber. No real negative chat about rival providers just a real feeling they don't want me to go. I've always recontracted on the terms I want. My deal has either matched or bettered the one i was on the year before. I pay less now for my SKY package than I did in 2013. Might not be a sold business model long term from SKY but hey I don't give a rats. Rather they're losing money than me. All I know is I'm getting the best deal possible that can't be bettered elsewhere.