Quote:
Originally Posted by RichardCoulter
Basically, the problem that people have (who are in contract) is that there is only a limited time window in which to cancel without penalty.
If they don't cancel and then find that the new TiVo is poorly performing too or is too expensive, they remain locked in a contract with a slow TiVo.
The latest details that VM CS staff are giving out is that the new box will be out in November, which is after the window to cancel has expired. Very convenient for VM...
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You seem to be confused about the reason for the ability to cancel penalty free - it's purely to do with the price rise. It has nothing to do with the launch of V6 or the performance of your current TiVo.
If you are happy to pay the increased price - which I assume you are as you don't mention otherwise in your posts - then your minimum term will continue as agreed and in terms of your ability to cancel/ the V6 launch or whatever your beef is, you won't be any further disadvantaged than if prices weren't increasing.
Virgin are actually being generous by allowing all their customer to leave penalty free - Sky have it written into their contracts that they can increase prices by up to 10% per year without offering customers the ability to cancel penalty free.