Thread: General Coming Soon to Virgin Media TV (2016) Vol 2
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Old 14-09-2016, 20:36   #2261
OLD BOY
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Re: Coming Soon to Virgin Media TV (2016) Vol 2
Quote:
Originally Posted by Bananaman_007 View Post
I have not had any discounts in 2 years, been a customer for 6 years. In the last 2 years my bill has gone from about £54 to £75. I phoned them up asking for a deal of some sorts and was basically told to take my business elsewhere. I have emailed the CEO and have been awaiting form a reply from his office but nothing yet.

What annoys me most is my employer is part of the xexec program and they have some very good deals with Virgin however they will not give me any of the deals as i am not a new customer. Sky offer their deals to existing customers as do Vodafone. My package is over £30 cheaper if i was a new customer and to take this deal, and i would get £150 in Amazon vouchers.
I don't think that phoning up and 'asking for a deal of some sorts' is really the way to go about it, old fruit.

Better to phone retentions and complain that your TV service has got too expensive, so you're off to Sky. Alternatively, just phone Customer Services and say you are looking at downgrading because it's all getting too expensive.

The 'gissa deal' approach does not really encourage the desired response from Customer Services, as you have found.

Oh yes, and be polite!
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