Quote:
Originally Posted by Paul M
What makes you think VM would care in the slightest ?
Besides which, if they have to resort to doing that then they are clearly being wronged by you (as decided by a court) so how would it be bad publicity anyway ?
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If it went to court I would argue that it was them that had breached the contract by providing a device that was not fit for purpose (I would have to let them go through the new box routine first though).
If they have any sense, they would consider the consequences of going after long term customers who only want to leave because the product is now so bad and unusable.
A form of the Streisland Effect if you like.
It's all hypothetical at this stage though; as far as I'm aware they just sell the debt onto a debt collection company, which I would bar from my land.
Phones are easy to put down, letters are easy to shred, but if this contact became excessive; I would sue for unlawful harrassment.
It is an offence to harrass a person for debts owed, regardless of whether it is accepted that the debt is owed or not.
---------- Post added at 21:09 ---------- Previous post was at 21:03 ----------
Quote:
Originally Posted by Horizon
.....yes, but like me and many others on here, he doesn't know what to do and when.
Richard, the fees VM would charge you if you broke contract are listed here:
http://www.virginmedia.com/shop/the-...tion-fees.html
As they say on the page, the maximum they would charge is £240.
I share your frustration with the poor service and going by VM's quarterly figures, we are far from alone.... as VM keep hemorrhaging tv subscribers.
As said here or on another thread, wait for the new tivo and see if that improves things. Hopefully the timing should work out, assuming the new tivo is imminent and I believe it is. If things don't work out, you can then either break out of contract due to price rises or if you get the new tivo and don't like it, you can get out of the contract under that basis. If you get the new tivo, you'd get a new contract with that and get 28 days to cancel with no penalty. |
Thanks for the sensible advice; it would be cheaper to use the price rise to leave and lose the advance payment of line rental than pay £240 (if I were prepared to pay it).
If the new TiVo is out shortly, I can probably manage, but I really dislike this practice of using anything and everything to lock people into contracts to prevent them leaving.
I can understand this for new customers who receive discounts and cost resources in installation; but long term customers shouldn't be treated like this.
If their product, prices and service was good enough, they wouldn't have to resort to these measures.