Quote:
Originally Posted by Stuart
How do you expect Virgin to fix the problem if they don't send someone to look at it?
How do you know an engineer cannot do anything? There may be some fault with your connection that the new software is badly affected by that he or she may be able to fix.
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Quote:
Originally Posted by OLD BOY
That's just silly, Richard. There is clearly something wrong and it needs fixing.
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A VM engineer posted that he gets sent out to replace boxes, but the inherent problem remains or soon returns with the new box.
All that it achieves is losing any recordings already made.
I think that, as the hardware, software and processing power is the same on all boxes, replacing it won't make any difference.
Quote:
Originally Posted by Horizon
Probably signal issues. I get lots of pre as well as post errors, but VM are disinterested.... so probably Richard is just VM "fatigued" by being told everything is "fine". We all go though that phase at one point or another.
I don't know what services Richard has, but I'd recommend getting a cheap freeview box or dongle and that will be much faster than VM. Freeview is my main tv service, that's when I can be bothered to even switch the box on... And the way Freeview is going, it may even have most of the pay tv channels (or Freeview versions of them like Blaze) at some point in the future.
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Yes, it's fair to say that i'm fatigued by the TiVo, which isn't helped when they are now trying to force people to stay with various methods to extend contracts. To me this shows that they know that customers are unhappy if they have to stoop to this behaviour to keep customers.
I've got Freeview built into my TV and a Freesat box* and use these when the TiVo is particularly bad.
* The Freesat cabling needs replacing, so I can only get certain channels at the moment. If I decide to get a Freesat PVR, i'll grit my teeth and use Sky to get it replaced with a one year contract as it'll work out cheaper, particularly as I can sell the box afterwards.
I'm thinking of breaking my contract, thread here:
http://www.cableforum.co.uk/board/sh...7#post35858707