Quote:
Originally Posted by RichardCoulter
Where have u got that idea from? It's pointless, an engineer can't do anything, they'll just replace one useless box with another.
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How do you expect Virgin to fix the problem if they don't send someone to look at it?
How do you know an engineer cannot do anything? There may be some fault with your connection that the new software is badly affected by that he or she may be able to fix.