Yeah, I'm sure some people were happy with text only UI's on older STBs and older UIs still, going all the way back. Trouble is new buyers expect something slicker, something more like the phone in their pocket and simply can't get their heads around ancient tech.
I had the same discussion 18 months ago, before Sky Q was announced (
http://www.cableforum.co.uk/board/sh...postcount=2467). Now, after Sky Q, Virgin is once again playing catch up.