Quote:
Originally Posted by Arthurgray50@blu
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Where l work in West London, l was staggered to hear from nearby neighbours that they were woken p at 2.00am in the morning by working engineers from Cable and Wireless engineers. Working on behalf of Virgin Media. They were working on a road, and were clanging on the Metal covers within several houses.
When they were told to stop by residents. The Engineers just carried on working. I spoke with a Vm Engineer who was in the road. and was advised to call the 0845 number which l did. After several calls to India, l finally got a UK number
I was told that engineers have to fix faults, no matter what hour it is.
Don't engineers know that people have to get up for work. Pathetic.
I have seen how badly VM engineers have caused problems before near where l live, they totally closed the A316 for five hours, by doing two days work in ONE DAY. And closed the whole road. Due to stupidy
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Not knowing what the exact issue was I can summise that they were either trying to fix a cable damage, or undertaking a planned works on a fibre cable that had to be done out of hours due to the customer impact.
They could always do it during the day and knock off every ones services.......your choice.
---------- Post added at 11:53 ---------- Previous post was at 11:51 ----------
Quote:
Originally Posted by Arthurgray50@blu
Lets put it this way. Its all very strange that when problems arise. It does not give vm the right to carry out heavy work at 2am in the morning. Its NOT an emergency that cannot wait til 8 or 9am.
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How do you know it's not an emergency?
I do know that if it wasn't a major issue that could impact 1000's of customers or major business customers then they wouldn't do it at that hour.