[QUOTE=veeemmm;35856510]
Quote:
Originally Posted by jb66
I've been sent out to slow tivos and all I can do is swap it out. So rather than wasting your time with a technician to "have a closer look" may as well reset the box as the recordings are going to get lost anyway[/QUOTE}
Do you explain they are losing recordings and settings for nothing? Do you report back to VM that it isn't fit for purpose?
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The call handler should advise the customer that if I visit there is a probability they will loose their recordings. If you feel the Tivo is not fit for purpose you do have a price increase coming soon so you can renegotiate a different package or try another provider