The "Their body language and facial expressions will be studied behind 2 way mirrors" is more a description of the facilities of the Manchester centre and not something that is going to be used in that situation. After all Liverpool Central Library was also used, and I doubt it has many 2 way mirrors. They are just available places to have a group meeting.
There is a whole section on the DWP website about user research.
Choose the location that will work best for each round of user research.
Quote:
You don’t always need a full research lab, and many types of research are done best in other locations.
You can run research sessions in:
- research studios or labs
- meeting rooms
- a participant’s home or workplace
- public spaces (pop-up research)
- your office (using a laptop or phone for remote research)
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