[Sephiroth]

Hello Roughie

Your CMTS is registered to Cadant which is part of the Arris group.

As to the reroute, it's not instinctively a solution to my mind unless they've sioft re-routed your MAC address to a different CMTS which may have had its firmware changed.

You said you had an IP address change. I don't suppose you've got the CMTS MAC address from before the IP address change?

And what's this about the BQM not working with your current IP address? You left that one hanging.