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Old 25-08-2016, 15:21   #7
Mythica
cf.geek
 
Join Date: Dec 2013
Posts: 983
Mythica has reached the bronze age
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Re: Get a hub upgrade on us. **Standalone Modems only**

Quote:
Originally Posted by BenMcr View Post
The customers being targeted have modems that are (mostly) appropriate for the speed they are on.

The offer of the Hub 3.0 doesn't come with a speed increase as most of the customers haven't opted in to any of the previous rounds of speed increases.

So it is purely an offer of new kit with no other changes.

Taking away which kit is better at the minute, why are people who don't need the Hub 3.0 being offered an upgrade to it yet people who are waiting or getting the 200Mb speed upgrade are getting sent out Superhub 2's. Seems like a backwards move. I understand that having everyone on the latest bit of kit is easier for Virgin, but you'd think that Hub 3 would be used for the top tiers and those who aren't going to take advantage of the speed upgrades sent the Superhub 2 or even 1 if they still use them. Seems like the more you pay the less you get sometimes.
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