When my bank started playing silly beggars years ago, they failed to pay the DD.
When my TV service was restricted without warning whilst I was working away from home, I called them up to report the 'fault' upon my return.
When I said that I wanted a refund for services not supplied, I was told that the contract contained a clause whereas they were not obliged to do this. Is this no longer the case?
When I gave him the choice of not having the bill paid and me cancelling all my services V me paying the bill and continuing to subscribe, he suddenly felt "obliged" to do as I had asked.
In a way it was a good thing as I was working away from home unexpectedly for about a month, would not have used the services anyway and obtained a credit on my account
