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BenMcr · 22-08-2016, 11:30

That won't happen for all customers and you can white list the address the e billing notification comes from to stop that happening.

Unfortunately it's not a simple as VM doing that on a global level. Email addresses and other elements can be spoofed, so the SPAM filter will run on emails that do come from VM in the same way as all others.

22-08-2016, 11:30	#2
BenMcr Virgin Media Staff Join Date: Nov 2006 Location: Manchester Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1 Posts: 17,929	Re: Virgin sending own bills into SPAM... That won't happen for all customers and you can white list the address the e billing notification comes from to stop that happening. Unfortunately it's not a simple as VM doing that on a global level. Email addresses and other elements can be spoofed, so the SPAM filter will run on emails that do come from VM in the same way as all others.