Quote:
Originally Posted by General Maximus
I would bet that there was a fault that they fixed while you was away and during the course of fixing it they did something to your cable and forgot to put it back/back properly. I bet a tech takes a look at it tomorrow and fixes it. Normally once networks gets involved it is fixed within 4 hours (from my experience).
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Yeah I genuinely wouldn't be surprised - I've had similar faults before where things have been fixed relatively quickly but it's now Tuesday (having reported on Sunday) and still no fix. They've booked an engineer for next Monday which is much later than I'd like seeing as how I do quite like having internet access so fingers crossed.
As far as I can tell the cable is live - the line stats on the modem look relatively healthy but no internet connectivity at all. Using 4G is getting expensive heh.
Quote:
Originally Posted by sollp
Where abouts in the country are you?
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Elmbridge / Surrey.
What I'm learning from this ordeal, frustrating as it is, is that for someone like me who does rely on a working internet connection, is that I should probably have some level of redundancy.
Many thanks to everyone who has replied by the way - I'm fully aware that you guys don't work for Virgin / if you do you're doing this in your own time.