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digger1 · 16-08-2016, 19:59

My VM broadband started playing up last Thursday with complete drop outs.
The service was very intermittent. Phoned c/s and was told that there was a major faultin my postcode which only covers the block of flats where I live.
They told me the service would be back to normal after 16:00 Thursday afternoon.
I could get the internet on my wired p.c. but nothing on any wireless device.
This continued all day Fridsy after being told that the problem had been fixed.
I asked if the fault could have knocked out my wifi and damaged my superhub 2ac.
The girl at c/s dibn't know but ordered me a replacement modem/router. A new superhub 3.
The fault has persisted all over the weekend.
The new superhub 3 arrived via Yodel this morning and I set about getting it installed.
Boy! What a terrible user interface this new superhub 3 has, and it is soooo slow at updating.
The fault still persists and vm says that they don't expect the fault to be resolved before 09:00 on the 18th.
The c/s person did say that he would give me a refund for the loss of broadband service from last Thursday to the 18th when the fault should be fixed? But if it isn't, then the refund would be extended until I get my full uninterrupted service back.
Let's just hope that it is all sorted out as promised?.....Watch this space.

16-08-2016, 19:59	#4
digger1 Inactive Join Date: Jun 2007 Posts: 9	Re: Internet down for a week My VM broadband started playing up last Thursday with complete drop outs. The service was very intermittent. Phoned c/s and was told that there was a major faultin my postcode which only covers the block of flats where I live. They told me the service would be back to normal after 16:00 Thursday afternoon. I could get the internet on my wired p.c. but nothing on any wireless device. This continued all day Fridsy after being told that the problem had been fixed. I asked if the fault could have knocked out my wifi and damaged my superhub 2ac. The girl at c/s dibn't know but ordered me a replacement modem/router. A new superhub 3. The fault has persisted all over the weekend. The new superhub 3 arrived via Yodel this morning and I set about getting it installed. Boy! What a terrible user interface this new superhub 3 has, and it is soooo slow at updating. The fault still persists and vm says that they don't expect the fault to be resolved before 09:00 on the 18th. The c/s person did say that he would give me a refund for the loss of broadband service from last Thursday to the 18th when the fault should be fixed? But if it isn't, then the refund would be extended until I get my full uninterrupted service back. Let's just hope that it is all sorted out as promised?.....Watch this space.