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JoelTheSuperior · 15-08-2016, 09:18

My internet went down on the morning of 8th of August. The Virgin Media status checker said that there was a fault in the error so I thought nothing of it.

Came back yesterday, after having been away on holiday - it's still down. I called Virgin Media's support and they booked an engineer for the 22nd. Having no internet for 2 weeks is quite frankly unacceptable but whatever - it seems to defy the laws of physics to get Virgin to actually fix anything so I guess that's sort of optimistic.

Called again this morning, told it's not an issue with the kit at my house so no engineer visit needed, cancelled engineer visit, told a high priority ticket has been raised with the network team but no fix date or further communication.

Virgin Media status checker says everything is fine but obviously fails to run the test because the modem won't connect. I get 1 DS channel sometimes, and sometimes it'll try to connect on 1 upstream at 64 or 32QAM, then fail and repeat.

DS power is at around -1.26dBmV at present - upstream is around 44.

There is an 8dB forward path equaliser on the line.

Any idea what's going on exactly? I have a suspicion that the issue lies on the upstream side of things but I could be entirely wrong.

15-08-2016, 09:18	#1
JoelTheSuperior Inactive Join Date: Jul 2015 Posts: 17	Internet down for a week My internet went down on the morning of 8th of August. The Virgin Media status checker said that there was a fault in the error so I thought nothing of it. Came back yesterday, after having been away on holiday - it's still down. I called Virgin Media's support and they booked an engineer for the 22nd. Having no internet for 2 weeks is quite frankly unacceptable but whatever - it seems to defy the laws of physics to get Virgin to actually fix anything so I guess that's sort of optimistic. Called again this morning, told it's not an issue with the kit at my house so no engineer visit needed, cancelled engineer visit, told a high priority ticket has been raised with the network team but no fix date or further communication. Virgin Media status checker says everything is fine but obviously fails to run the test because the modem won't connect. I get 1 DS channel sometimes, and sometimes it'll try to connect on 1 upstream at 64 or 32QAM, then fail and repeat. DS power is at around -1.26dBmV at present - upstream is around 44. There is an 8dB forward path equaliser on the line. Any idea what's going on exactly? I have a suspicion that the issue lies on the upstream side of things but I could be entirely wrong.