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carmad · 14-08-2016, 10:40

I also received a Hub 2, installed it OK, then found it was only giving low speeds of 50 to 90 Mbps on Ethernet but wireless was 140Mbps.
when they sent an engineer out to check it according to him it was showing 193 every time he tried it on wireless and he thought that a 1Gig card in the PC would only give 100Mbps.
He would not believe me that was was not correct and he rang someone who confirmed that I was correct.
He supposedly escalated it, waited a few days and no sign of another engineer so rang 151 and got to someone who knew they were doing and sent a hub3 out to me which, when installed all worked as it should and now getting reasonable speeds on both wireless & Ethernet.
At 6.00am this morning I was getting 203Mbps unfortunately just checked at 11.30am and it looks as if everyone and his dog is on it and only clocked 35Mbps.
Looks like another call is on the cards.

14-08-2016, 10:40	#38
carmad Inactive Join Date: Jan 2004 Location: Wirral Services: Virgin Media Tivo 1TB/Vivid200 Posts: 87	Re: free speed upgrade I also received a Hub 2, installed it OK, then found it was only giving low speeds of 50 to 90 Mbps on Ethernet but wireless was 140Mbps. when they sent an engineer out to check it according to him it was showing 193 every time he tried it on wireless and he thought that a 1Gig card in the PC would only give 100Mbps. He would not believe me that was was not correct and he rang someone who confirmed that I was correct. He supposedly escalated it, waited a few days and no sign of another engineer so rang 151 and got to someone who knew they were doing and sent a hub3 out to me which, when installed all worked as it should and now getting reasonable speeds on both wireless & Ethernet. At 6.00am this morning I was getting 203Mbps unfortunately just checked at 11.30am and it looks as if everyone and his dog is on it and only clocked 35Mbps. Looks like another call is on the cards.