[blackthorn]

I`ve read through all this and not seen anyone else have the same problem I have had that CS have blamed on the update.
Sunday night I received an email thanking me for adding to my package. When I looked through the email, I apparently had added Baby tv to the package. I rang them up, telling them I hadnt added anything and asked when and how this was supposed to have been added.
They said it had been added through the tivo box, sometime on Sunday, they couldnt give me an exact time. I told them I hadnt added it or anything and they were adamant that me or somebody in the house had done it. After telling them that I live on my own and had had no visitors that day and not even had the tv on. I`d been listening to the charity shield on the radio and didnt turn the tv on until about 7pm, they told me that they would take the Baby tv off the package as "A once only" and if it happened again I`d be stuck with it for a month.
As I got nowhere with the CS guy on Sunday night I rang the retentions people Monday morning and after they had checked it out, they said it was a glitch that had happened through the update. They also told me that if it did happen again I was to ring them and not CS and they would remove it, as they could see from my account that I had never added anything unless I had rang them to do it.