Quote:
Originally Posted by Hugh
The US market is completely different from the UK market, so you're not comparing like for like.
My Bro-in-law in Connecticut pays a lot more than I do for BB, phone, and TV, and for slower BB.
Compare it with Sky or BT for a valid comparison.
I understand your annoyance, but if you were on a loyalty discount which has now ended, why not move elsewhere, as Sky have some good introductory deals.
|
I was looking purely at websites in the US and what they are offering, having been with Eurobell that was bought by Telewest that was then merged with another company then renamed Virgin then bought by a US company, I thought some loyalty would count.....
---------- Post added at 19:55 ---------- Previous post was at 18:41 ----------
Quote:
Originally Posted by Paulch
On a continuation of this thread....
Virgin Media DO NOT follow the 'Brand Values' set by VIRGIN. Virgin Media constantly flout these rules set via VIRGIN.
Initially the company did follow these values but no longer.
I had a conversation with a rep and asked to be passed to a supervisor, a person by the name of David (full name withheld) came on the line claiming to be a manager, today I find out he lied, his position within Virgin Media was a supervisor (do Virgin Media think that their customers are thick ?)
When I made a complaint I was told there would be no call backs by his real manager to apologise, so in reality if the manager doesn't care about customers it is two fingers up to me.
All of this leaves a bitter taste.
Please contact VIRGIN brand holders on 'contactus@virgin.com' and tell them how you feel, they will be able to FORCE Virgin Media into following the brand values, if they don't they will more than likely be financially penalised, it's worth an email!
If you are not being listened to by Virgin Media, get your point across to someone that can MAKE them listen!
|
My last thoughts on this is.....
As Virgin Media is getting so big maybe as British Telecom was made to open its network to competitors so should Virgin Media be made to open their network to competitors just for good competition practices ?
Don't just seethe at what happens to you, email Virgin, email Virgin Media, they can only not reply to email, but with enough people mailing them they ignore the sentiment at their peril (then they employ PR companies )!