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Gavin78 · 04-08-2016, 20:07

What has caller display got to do with it? it's only about £1.75 a month?

On another note when I was on the old premier package I called them as was about 2 years out of contract paying a higher price for the current same bundle. they offered to move me to 200mb BB and inc sky movies with my XL package. As I told them that the £80 a month was too much and was actually going to drop down in packages but they did a deal and said this would be better dropping my package price down to £60 a month.

They said that this deal would last for 9 months and to call up as it comes to running out and they will be able to do another deal. it wasn't till the contract came through and it was over a month later I noticed it go to £97 a month after 9 months that I called them up and explained that I originally called to say I couldn't afford the £80 a month and was going to drop down in price by changing my package and they offered me this current package at £60 a month and to call in 9 months when it ran out to get another deal.

I told them that they never mentioned that the price would go upto £97 a month and it would be for 18 months so I feel that I have been misled by the customer service person on the phone and they would have the call recorded.

I was told not to worrry about the contract and to call in the stated time as originally said and they would be able to do a deal...it runs out in October this year so lets see how this one goes

04-08-2016, 20:07	#5
Gavin78 Ice Cold Join Date: Oct 2006 Location: West Yorkshire Age: 48 Services: XL TV M Phone 1000MB BB Posts: 1,569	Re: So Much For Customer Loyalty What has caller display got to do with it? it's only about £1.75 a month? On another note when I was on the old premier package I called them as was about 2 years out of contract paying a higher price for the current same bundle. they offered to move me to 200mb BB and inc sky movies with my XL package. As I told them that the £80 a month was too much and was actually going to drop down in packages but they did a deal and said this would be better dropping my package price down to £60 a month. They said that this deal would last for 9 months and to call up as it comes to running out and they will be able to do another deal. it wasn't till the contract came through and it was over a month later I noticed it go to £97 a month after 9 months that I called them up and explained that I originally called to say I couldn't afford the £80 a month and was going to drop down in price by changing my package and they offered me this current package at £60 a month and to call in 9 months when it ran out to get another deal. I told them that they never mentioned that the price would go upto £97 a month and it would be for 18 months so I feel that I have been misled by the customer service person on the phone and they would have the call recorded. I was told not to worrry about the contract and to call in the stated time as originally said and they would be able to do a deal...it runs out in October this year so lets see how this one goes Last edited by Gavin78; 04-08-2016 at 20:15.