Thread: General Coming Soon to Virgin Media TV (2016) Vol 2
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Old 27-07-2016, 08:50   #1444
OLD BOY
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Re: Coming Soon to Virgin Media TV (2016) Vol 2
Quote:
Originally Posted by Horizon View Post
But..... when have they ever produced a box that has ever worked properly and is fast?
Well, I was really pleased with the Tivo when I first got it. Speed was fine, three tuners, wishlists, 500 hours of recordings....I was in seventh heaven!

Then over time, with each update seemingly making it slower, it has become an embarrassment.

Hopefully the next Tivo will overcome this problem and it will be sufficiently futureproof to avoid the same problem happening again over time.

As for content, the recent Virgin appointments are good news, and so perhaps we will see improvements on that front too in the near future.

---------- Post added at 08:50 ---------- Previous post was at 08:47 ----------

Quote:
Originally Posted by RichardCoulter View Post
Totally agree and i'm looking into my options, but it isn't good for VM if lots of customers do this and I do think that they are.



I think your being overkind in saying that the box is "a bit slow", waiting up to 90 seconds to select a recording from 'My Shows' and up to a further 90 seconds for it to start playing is unsustainable with the best will in the world. I've been recording the worst examples in case I have to use the 'Not fit for purpose' rule to try to get out of my contract.

It means that an evening watching TV can easily be spent watching a blank screen or a spinning purple circle for half an hour!

Earlier this evening I couldn't even access 'My Shows', let alone choose something to watch; again I had to interupt recordings and wait for it to reboot.

I understand that some brands deteriorate and some improve, but I had problems with my NTL box needing constant reboots and interactive not working. I was told by a frontline member of CS staff that I couldn't complain "as it's free"!!! You can imagine my response to that.

The V+ was fine, apart from not being able to use it at about 00:30 whilst the EPG updated and at all for up to an hour at 3:15am.

TiVo has been the worst so far, yet VM are now migrating existing SA V+ users onto it!

I wonder if the then remaining customers will be given our old slow boxes as we upgrade to TiVo 2?

Weren't we supposed to be getting a software update to deal with the sluggish behaviour, or was the recent update in the pilot areas it?? If it is, I have it and it hasn't made a jot of difference.
I think there maybe something wrong with your box, Richard. Have you reported these problems, and if so, what did they say? I think a new Tivo may well resolve the major issues you have reported.
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