Quote:
Originally Posted by passingbat
Customers are now in a position to mix and match.
'sluggish TiVo' --- speedy enough for me when used as a PVR.
'useless VOD' ---- with Amazon Prime, Netflix and Now TV, there is no need for Tivo's VOD.
'lack of content' ---- the only significant missing content is Sky Atlantic. That has always been the case. Again available via Now TV.
By mixing TV M or M+, plus the above streaming services, you can get wide content coverage at a reasonable cost. It's a case of thinking outside the 'all Virgin or all Sky' box.
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Totally agree and i'm looking into my options, but it isn't good for VM if lots of customers do this and I do think that they are.
Quote:
Originally Posted by 1andrew1
Until we get the new box we shouldn't make any assumptions. Just because a company provides a slightly slow box at the moment doesn't mean that its future offerings will be inferior to some of its competitors' offerings. Take Skoda for example - once a brand to be laughed at it is now an attractive brand. Conversely, Philips TVs, once a good brand are now best avoided.
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I think your being overkind in saying that the box is "a bit slow", waiting up to 90 seconds to select a recording from 'My Shows' and up to a further 90 seconds for it to start playing is unsustainable with the best will in the world. I've been recording the worst examples in case I have to use the 'Not fit for purpose' rule to try to get out of my contract.
It means that an evening watching TV can easily be spent watching a blank screen or a spinning purple circle for half an hour!
Earlier this evening I couldn't even access 'My Shows', let alone choose something to watch; again I had to interupt recordings and wait for it to reboot.
I understand that some brands deteriorate and some improve, but I had problems with my NTL box needing constant reboots and interactive not working. I was told by a frontline member of CS staff that I couldn't complain "as it's free"!!! You can imagine my response to that.
The V+ was fine, apart from not being able to use it at about 00:30 whilst the EPG updated and at all for up to an hour at 3:15am.
TiVo has been the worst so far, yet VM are now migrating existing SA V+ users onto it!
I wonder if the then remaining customers will be given our old slow boxes as we upgrade to TiVo 2?
Weren't we supposed to be getting a software update to deal with the sluggish behaviour, or was the recent update in the pilot areas it?? If it is, I have it and it hasn't made a jot of difference.