Quote:
Originally Posted by Arthurgray50@blu
The biggest problems that l have with VM.Is pure and simple.
There staff are rude and pathetic. The CS, is one of the worst departments that l have ever had to deal with.
There Engineers, are poor. And when my mother In Law, had trouble with her box. The guys that turned up didn't have a clue at what to do.
And l have seen some of there handiwork.
And VM treat customers as if we had bottomless pockets. And give us crap channels. Instead od channels that the customer wants.
Each day l go to Hounslow, l see the Sky guys offering deals. I always try and get my wife to switch back to Sky.
|
True, the Virgin Media subscription prices are too high and the range of channels offered not as good as they could be but I have always found the customer services staff polite and helpful and the engineers skilled and knowledgeable (with one exception although I later learnt that he was a contractor).
Other than pricing and channels I do wish Virgin Media were as quick to introduce new technology as their principal rival.