Quote:
Originally Posted by Doz007
I feared that would be the answer. My problem with this is that VM are still accepting new customers in this area knowing full well that the network can't cope. Surely they must have a plan to increase the network capacity?
There's approximately 100 more homes being built on this development so I would have hoped that VM factored this prior to wiring all the homes for Virgin?!  |
Have VM give you a fault reference? If they formally accept that there is a fault you can either...
1) expect a reduction in you monthly bill
or
2) give them a reasonable time to rectify the fault (to your satisfaction) and if they don't, request to leave penalty free (if you are within a minimum term).
What you shouldn't do is believe their assurances that it will be fixed by mm/yyyy because most people's experience suggests otherwise.