Last December I got my free BB upgrade from 100mb to 150mb.
This month my loyalty discount ended so at the end of May I phoned CS to sort something out and thought I had got the same deal as I had before.
But checking this months bill online I found I've been conned!
My Free 50mb upgrade as been removed and I'm back down to 100mb.
I wasn't told I would loose the extra 50mb
So I spoke to CS and all I got was "You changed your contract and you had 14 days to cancel, there is nothing that can be done to add it back on and if I want to cancel it will cost £200"
Ok I didn't read the contract I took it that if the person I spoke to said "Everything will be just the same" I take it to mean that.
I've just checked on VM site and I can get
I Have
Multi Talk 75
Talk Evenings & Weekends
Caller display
TV Large
Vivid 100
Cost £49.85 less Loyalty Discount £5.00 = £44.85 + £17.99 Line rental.
As far as I can tell all my phone items are the same as "Talk More Evenings & Weekends".
So my "Loyalty Discount" is
15p