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General Maximus · 29-06-2016, 17:52

I have just had a look at the bottom of my shub and it clearly says shub2 (VMDG485) so you should be able to see which one yours is easily enough.

Based on jb's comment I wouldn't expect a tech visit tomorrow and instead expect Yodel to deliver the new shub which you can install yourself. I can't rember the last time Yodel brought me anything but hopefully they'll send you an email/text with a one hour time slot in the morning so you aren't stuck in all day.

The shub is easy enough to install. The important thing to remember is to use the new power adapter and cable that comes with the new and not leave the existing one in place. Connect the cables and turn it on and then ring the activation hotline, the phone number of which will be in the shub's box. It is an easy to use automated service which should get your shub up and running within 30 mins. You'll know when it has worked (if you aren't sat there watching for the reboot) because in its deactivated state it will have the original firmware (e.g. something like r11) and will only lock on to 1 downstream channel. When it has been activated and reboots to get the latest firmware and config file it will lock on to all 8 downstream channels and firmware will be r31. This is for shub2 mind you. If you do get a shub3 it will lock on to the maximum number of channels in your bonding group (more than 8) and I don't know what the lastest firmware revision is for shub3.

29-06-2016, 17:52	#33
General Maximus cf.mega poster Join Date: Nov 2008 Location: Lincoln Services: phone + 1gbit BB + SkyQ Posts: 11,021	Re: Superhub2 Firmware Upgrade I have just had a look at the bottom of my shub and it clearly says shub2 (VMDG485) so you should be able to see which one yours is easily enough. Based on jb's comment I wouldn't expect a tech visit tomorrow and instead expect Yodel to deliver the new shub which you can install yourself. I can't rember the last time Yodel brought me anything but hopefully they'll send you an email/text with a one hour time slot in the morning so you aren't stuck in all day. The shub is easy enough to install. The important thing to remember is to use the new power adapter and cable that comes with the new and not leave the existing one in place. Connect the cables and turn it on and then ring the activation hotline, the phone number of which will be in the shub's box. It is an easy to use automated service which should get your shub up and running within 30 mins. You'll know when it has worked (if you aren't sat there watching for the reboot) because in its deactivated state it will have the original firmware (e.g. something like r11) and will only lock on to 1 downstream channel. When it has been activated and reboots to get the latest firmware and config file it will lock on to all 8 downstream channels and firmware will be r31. This is for shub2 mind you. If you do get a shub3 it will lock on to the maximum number of channels in your bonding group (more than 8) and I don't know what the lastest firmware revision is for shub3.