Quote:
Originally Posted by Steve Day
can I get the old SH1 reinstated on the account?
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nope, the old shub is still working because it is the one registered on your account and when the new one gets activated the old one will cease to work. When old cpe gets removed/replaced it is added to a defunct list which basically says it is broken etc so VM know not to add it back onto the system. It isn't a case of we'll replace one mac address on the account with a different one, they track all the equipment so you can't re-add old stuff. You might have heard of it happening in the past but it has got to be an extreme circumstance. I have only ever heard of it happening once. Years ago I put in a complaint to the CEOs office regarding the shub1 and wanted my vmng300 reactivating which I still had and was as good as new. They told me they couldn't add it back onto my account and they sent me a new one instead and this will be the case for you. If you ever need to replace your new shub in the future with either the current model or perhaps a newer one when we mov to docsis3.1, they'll send you another new shub which they know/believe to be in perfect working order.